WANT SOME CHEESE WITH THAT WHINE? Handling Employee Complaints and Investigations

Date:
Tuesday, April 28, 2015

Time:
7:30 AM to 9:00 AM

Cost:
No charge to attend, but a RSVP is required (includes continental breakfast)

Location:
Best Western Posada Royale Hotel
1775 Madera Road, Simi Valley, CA 93065

Presenters: Karen L. Gabler and Ryan M. Haws

Registration Information

There is no cost to attend, but reservations are required.

To register, call 805.248.7089 or send an email to .

DO YOU HAVE A DISGRUNTLED EMPLOYEE?

California employers are required by law to promptly investigate and address certain employee complaints in the workplace. Even where a formal investigation is not required by law, prompt action can provide far greater protection for the employer. When employee complaints arise, workplace productivity and positive employee morale depends upon addressing issues of conflict or misunderstandings as quickly and efficiently as possible.

In this informative seminar, employment law attorneys Karen L. Gabler and Ryan M. Haws will discuss how to recognize, investigate and address employee complaints.

Topics covered will include the following:

  • How to recognize employee complaints
  • The first steps to take (and not to take!) in response to an employee complaint
  • Handling the emergency situation
  • What to say (and not to say!) to a complaining employee
  • Proper investigation of employee complaints
  • Requesting written complaints vs. creating your own notes
  • Documentation of the investigation
  • Confidentiality? Or not?
  • Responding to employees who say "don't do anything!"
  • Following up with the complainant
  • Following up with the accused
  • Addressing options for resolution
  • Documenting the outcome
  • Monitoring the situation going forward
  • Workplace policies and forms regarding complaints
  • When you need outside help to protect the company

To enable us to plan for your attendance, please rsvp at least 24 hours in advance. If you reserve a spot and then later find that you are unable to attend, please inform us in advance so that we may offer your seat to someone else.